Privacy Policy

Last updated: August 2026

1. General Information

This Privacy Policy explains how personal data is collected, used, stored and protected when you visit or use the website Louveedc.com, create a customer account, place an order, contact us, or otherwise use our online services.

We process personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”).

2. Data Controller

The controller of personal data processed through Louveedc.com is:

ALAMO COMPANY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (a Polish limited liability company)
Czarnożyły 148
98-310 Czarnożyły
Poland
NIP: 8322104399
REGON: 545399023
Email: louve.edc@gmail.com

For questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.

3. Personal Data We May Collect

Depending on how you use our website, we may process information including:

  • first and last name;
  • billing and shipping address;
  • email address;
  • telephone number;
  • customer account information;
  • username and account details;
  • order and transaction information;
  • information relating to products and product configurations selected by you;
  • correspondence and information submitted through contact forms or customer support;
  • IP address, browser information, device information and technical data;
  • cookie identifiers and information about use of the website;
  • payment-related information provided in connection with an order.

Payment card details may be processed directly by the relevant payment service provider. We do not necessarily receive or store complete payment card information.

4. Purposes and Legal Bases for Processing

We process personal data only where there is an appropriate legal basis.

Personal data may be processed for the following purposes:

Processing and fulfilling orders — including order confirmation, manufacture or preparation of customised products, payment processing, shipping, returns, complaints and customer service. The legal basis is Article 6(1)(b) GDPR — processing necessary for the performance of a contract or to take steps before entering into a contract.

Creating and maintaining customer accounts — the legal basis is Article 6(1)(b) GDPR.

Compliance with accounting, tax and other legal obligations — the legal basis is Article 6(1)(c) GDPR.

Responding to enquiries and customer communications — depending on the nature of the enquiry, the legal basis may be Article 6(1)(b) GDPR or our legitimate interest under Article 6(1)(f) GDPR in providing customer support and responding to correspondence.

Establishing, exercising or defending legal claims and preventing fraud or abuse — the legal basis is our legitimate interest under Article 6(1)(f) GDPR.

Maintaining the security and proper operation of the website — the legal basis is our legitimate interest under Article 6(1)(f) GDPR in protecting our website, systems and users.

Analytics, optional cookies or marketing technologies, where applicable — processing is based on consent under Article 6(1)(a) GDPR where consent is legally required.

The GDPR recognises consent, performance of a contract, compliance with a legal obligation and legitimate interests as separate lawful bases for processing.

5. Orders and Customer Accounts

When you place an order, we process the data necessary to accept, manufacture or prepare, process, deliver and support your order.

Where products are individually configured, we may also process information concerning your selected product configuration in order to manufacture and fulfil the product ordered.

If you create a customer account, we process the information necessary to maintain that account, provide access to previous orders and allow you to manage your account information.

You are responsible for keeping your account credentials confidential.

6. Payments

Payments may be handled by external payment service providers.

To process a payment, certain personal and transaction information may be transmitted to the payment provider selected during checkout.

Payment service providers process information in accordance with their own legal obligations and privacy policies.

7. Shipping and Delivery

Where an order requires delivery, necessary personal data such as your name, delivery address, contact details and information required to deliver the parcel may be provided to postal, courier or logistics providers.

Such information is provided only to the extent necessary to perform delivery and related services.

8. Contact Forms and Customer Support

If you contact us by email, through a contact form or by another communication channel, we may process your contact information and the content of your communication in order to respond to your enquiry and maintain necessary correspondence.

Please do not send sensitive personal information unless it is necessary.

9. Cookies and Similar Technologies

Louveedc.com may use cookies and similar technologies necessary for the operation of the website and online store.

These may include cookies required for:

  • shopping cart functionality;
  • checkout;
  • account login and authentication;
  • security;
  • remembering user preferences.

Where optional analytics, advertising or other non-essential cookies are used, they should only be activated in accordance with applicable consent requirements.

More detailed information may be provided in a separate Cookie Policy or through the website’s cookie consent mechanism.

10. Recipients of Personal Data

We do not sell personal data.

However, personal data may be disclosed to service providers where necessary to operate the website, fulfil orders or comply with legal obligations.

Recipients may include, as applicable:

  • hosting and IT service providers;
  • website and e-commerce service providers;
  • payment processors;
  • banks and financial institutions;
  • courier, postal and logistics companies;
  • accounting and bookkeeping service providers;
  • email and communication service providers;
  • professional advisers such as accountants or legal advisers;
  • public authorities where disclosure is required by law.

Such parties receive only the information necessary for the relevant purpose and process information under applicable data protection requirements.

11. International Data Transfers

Some service providers used by the website may process data outside the European Economic Area (“EEA”).

Where personal data is transferred to a country outside the EEA, we take appropriate measures required under the GDPR, such as relying on an adequacy decision of the European Commission or appropriate contractual safeguards where applicable.

The GDPR requires users to be informed where international transfers take place and, where relevant, what safeguards are used.

12. How Long We Keep Personal Data

Personal data is retained only for as long as necessary for the purpose for which it was collected and for the periods required by applicable law.

In particular:

  • order and transaction data may be retained for the period necessary to perform the contract and comply with accounting, tax and legal obligations;
  • customer account information may be retained while the account remains active and thereafter where necessary to comply with legal obligations or establish or defend claims;
  • correspondence may be retained for the period necessary to handle the matter and, where appropriate, for the limitation period applicable to potential claims;
  • technical and security information may be retained for the period necessary to maintain website security and investigate incidents;
  • information processed on the basis of consent may be processed until consent is withdrawn, unless another legal basis permits or requires continued retention.

Where an exact retention period cannot be specified in advance, the period is determined according to the purpose of processing and applicable legal requirements. The GDPR specifically requires information on the storage period or the criteria used to determine it.

13. Your Rights

Subject to the conditions set out in the GDPR, you may have the right to:

  • access your personal data;
  • obtain a copy of your personal data;
  • correct inaccurate or incomplete data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • receive certain personal data in a structured, commonly used and machine-readable format and request its transfer where applicable;
  • withdraw consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us using the details provided in Section 2.

14. Right to Lodge a Complaint

If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.

For a controller established in Poland, the supervisory authority is the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych — UODO).

You may also have the right to contact another competent supervisory authority under the GDPR.

15. Providing Personal Data

Providing personal data is generally voluntary.

However, certain information is necessary to:

  • create a customer account;
  • process an order;
  • make or confirm payment;
  • arrange delivery;
  • handle a return, complaint or request.

If required information is not provided, we may be unable to provide the requested service or fulfil an order.

16. Automated Decision-Making and Profiling

Unless expressly stated otherwise, we do not use personal data to make decisions based solely on automated processing that produce legal effects or similarly significantly affect you.

If this changes, the Privacy Policy will be updated with the information required by applicable law.

17. Data Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

Access to personal data is limited to persons and service providers who require such access for legitimate business or legal purposes.

18. Third-Party Websites

Our website may contain links to external websites.

External websites operate independently from Louveedc.com and may have their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy when necessary due to changes in our services, technologies, legal requirements or data-processing practices.

The current version will be published on Louveedc.com together with the date of the latest update.

20. Contact

For questions about privacy or the processing of your personal data, please contact:

ALAMO COMPANY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (a Polish limited liability company)
Czarnożyły 148
98-310 Czarnożyły
Poland
Email: louve.edc@gmail.com